Shipping policy

Last updated: October 15, 2026

Shopping with Entille should feel straightforward. Here is how to check delivery options, follow your order, and get help with a shipment.

Where we deliver

Available destinations depend on your delivery address and the items in your order. Enter your address at checkout to see whether delivery is available. If no shipping option appears, contact hello@entille.com before placing an order.

Shipping rates

Available shipping methods and charges are shown at checkout before you pay. Rates can vary by destination and order. If a free-shipping offer applies to your order, it will be reflected at checkout.

Processing and delivery estimates

Please review any processing or delivery estimates displayed on the product page and at checkout. Delivery timing can vary by item, destination, and shipping method. Carrier transit estimates do not necessarily include the time needed to prepare an order for dispatch.

If you need an item for a particular event or date, email us before ordering so we can check the current information for that item and destination. Delivery estimates are not a guarantee of arrival on a specific date. Carrier disruptions, holidays, and customs processing can affect delivery.

Order updates and tracking

Use the order-status link in your confirmation email to view available updates. When tracking information is available, follow the carrier's tracking link for delivery progress. If you cannot find your confirmation or an update, email us with your order number and the email address used at checkout.

International deliveries

For international orders, review any tax or duty information displayed at checkout. Customs requirements and charges can vary by destination. If it is unclear whether a particular import charge is included, contact us before ordering so we can clarify the arrangements for your destination.

Delivery address changes

Please check your delivery address and contact details before completing checkout. If you notice an error, email us as soon as possible with your order number and the correction needed. We will check whether a change is still possible. Changes may not be possible once an order has been dispatched.

Delayed, missing, or damaged orders

If an order is delayed, appears to be missing, or arrives damaged or incorrect, contact hello@entille.com with your order number and details. For damage or incorrect items, photographs of the item and packaging can help us investigate. Keep the packaging while the issue is being reviewed.

Returns and refunds

See our Return and refund policy for return eligibility and instructions. This shipping policy does not limit your rights under applicable consumer law.

Contact Entille

For delivery questions, email hello@entille.com. Include your order number if you have already ordered.